The unintentionally rude don’t know what they are doing. They use the wrong fork, yell when they should whisper, and generally embarrass themselves by not knowing the rules of the game.
The intentionally rude, however, know exactly what they are doing. They yell, push, and shove because they know you aren’t expecting it. It’s a strategy, a way of announcing that they are willing to sacrifice whatever social gains they might get by playing nice.
You can educate the first group. The second group needs a different response all together.
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